Question 1

How much does pet transport cost?

Accepted Answer

The cost of pet transport varies based on distance, pet size, and the type of service (ground vs. air). Ground transport typically ranges from $0.50 to $1.60 per mile, while flight nanny services start around $1,500. For a detailed breakdown, read our guide on pet transport costs. We offer customized quotes to ensure you get the best value for your specific needs.

Question 2

Do you offer door-to-door service?

Accepted Answer

Yes, we offer flexible options to suit your needs. You can choose our premium door-to-door service for maximum convenience, or opt for airport-to-airport service if you prefer. This applies to both our ground transport and flight nanny services.

Question 3

What is the difference between Ground Standard and Express?

Accepted Answer

Ground Standard is our most affordable option with a 7-day delivery window and shared rides (max 4 pets). Ground Express offers a faster 72-hour delivery window, fewer stops, and semi-private transport (max 2 pets). Learn more about private vs. shared transport benefits.

Question 4

Do you provide crates or do I need my own?

Accepted Answer

We can provide safety-approved crates for all ground transport options. For air travel, we can provide an airline-approved soft carrier for in-cabin pets. If you prefer to use your own crate, please let us know during booking to ensure it meets safety standards.

Question 5

How often will I receive updates?

Accepted Answer

For ground transport, you'll receive photo and text updates every 4 hours. For air transport, you'll get updates at every airport checkpoint (check-in, boarding, landing). You can also track the driver's location in real-time via Life360.

Question 6

Are your drivers trained for medical emergencies?

Accepted Answer

Yes, all Omni Pet Transport drivers are certified in Pet CPR and First Aid. We also carry emergency kits in every vehicle and have protocols in place for veterinary emergencies.

Question 7

Do you transport brachycephalic (snub-nosed) breeds?

Accepted Answer

Yes! We specialize in safe transport for all breeds. For brachycephalic breeds, we recommend our Ground Express or Air Nanny service to minimize travel time and stress. Read our tips for traveling with brachycephalic dogs. Our vehicles are climate-controlled to ensure their safety.

Question 8

What areas do you serve?

Accepted Answer

We provide nationwide coverage across the continental United States. We also offer international flight nanny services to select destinations. Contact us for a custom quote for international travel.

Question 9

How often will my dog be walked during ground transport?

Accepted Answer

We prioritize your pet's comfort. Dogs are walked every 4 hours during ground transport to stretch their legs and relieve themselves. We also provide fresh water and adhere to any specific feeding schedules you provide.

Question 10

What if my pet has a medical emergency during the trip?

Accepted Answer

Safety is our top priority. All our drivers and nannies are trained in pet CPR and first aid. In the unlikely event of an emergency, we will immediately contact you and divert to the nearest emergency veterinary clinic. We also carry pet first aid kits in all vehicles.

Question 11

Can I track my pet's location?

Accepted Answer

Yes! We believe in total transparency. For ground transport, we provide real-time GPS tracking so you can see exactly where your pet is on the map. For air travel, you will receive updates at every checkpoint (check-in, boarding, landing).

Question 12

Do I need a health certificate for my pet to travel?

Accepted Answer

Yes, a Certificate of Veterinary Inspection (CVI) is required for all interstate travel. This must be issued by a licensed veterinarian within 10 days of travel. This ensures that all pets on board are healthy and free from contagious diseases.

Question 13

What is the difference between Private and Shared Ground Transport?

Accepted Answer

Shared transport is a cost-effective option where your pet travels with other animals (each in their own crate). Private transport reserves the entire vehicle for your pet(s) exclusively, offering the fastest direct route and minimized health risks.

Question 14

Can you transport large dogs?

Accepted Answer

Yes! We love big dogs. Our ground transport vans are equipped with spacious crates designed for Great Danes, Mastiffs, and other giant breeds that cannot fly commercially.

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